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Delivery And Shipping

At GiftDeal, we are committed to delivering your orders quickly, securely, and affordably. Below is everything you need to know about our shipping and delivery process.

Shipping Information:

Orders usually arrive within 7 to 21 working days, including carefully packaged plants. Deliveries near Christchurch may arrive sooner.

We aim to deliver within the stated timeframe, but unexpected delays may occur. While we strive to ensure delivery within 7 to 21 working days, these timeframes are estimates only. If any additional shipping charges apply, you will be notified in advance before confirming your order.

Orders require 2 to 3 days for processing before dispatch. Kindly refrain from requesting early status updates.

Australia Shipping:

Please note: Some rural deliveries may take longer, so please allow up to 21 working days.

If you haven’t received your order within this timeframe, kindly contact us for tracking details. We appreciate your patience and support.

Worldwide Shipping

Currently, we don't offer worldwide shipping!

Order Processing & Dispatch:

• Orders are processed within 24-48 hours (excluding weekends and public holidays).
• You will receive an order confirmation email as soon as your order is placed.
• Once your order is dispatched, you will receive an email.

Tracking:

Please Note: We do not respond to tracking inquiries within the first three weeks after your order. If you are unable to wait, we kindly ask that you refrain from placing an order. For further details, please refer to our Terms and Conditions. As a small team, excessive inquiries can be challenging to manage.

We are a two-person team based, handling order processing and dispatch manually. Unlike large retailers with automated systems, our tracking updates are done manually, which takes time and incurs additional costs.

Tracking numbers are not provided by default, as outlined in our policies. However, if your order has not arrived within 21 working days, you may request a tracking update, and we will provide one if available.

Delivery Delays & Issues:

We always strive to deliver your orders within the estimated timeframe. However, there may be delays due to:

• High order volumes (e.g., during sales or festive seasons)
• Unexpected courier delays
• Public holidays affecting shipping services
• Natural disasters or extreme weather conditions

If your order is delayed beyond the estimated delivery timeframe, please reach out to us, and we will assist you in tracking your package.

Missing, Damaged, or Incorrect Orders:

We take great care in packaging and shipping your orders. However, if you receive a damaged, missing, or incorrect item, please follow these steps:

1. Contact us at contact@giftdeal.com.au within 48 hours of receiving the order.
2. Provide your order number and clear photos of the issue (if applicable).
3. Our team will investigate and arrange for a replacement, refund, or resolution as required.

Need Assistance?

If you have any questions about shipping, delivery, or tracking, feel free to contact our customer support team:

📧 Email: contact@giftdeal.com.au

We’re here to help ensure a smooth shopping experience! 😊